Who should attend?
Office Managers
Providers
Collections Coordinator
Collections Protocol
Introduction
Collecting money is a much more difficult task than most people realize. Let’s face it, it’s uncomfortable to talk to people about money. So, having a process that will apply to all patients will allow your staff to remove the personal influence and just follow the process.
Our goal is to help you implement a policy that will encourage patients to pay on time or help the staff to collect aging balances within a 30 to 90 day period, prior to having to write off a balance or turn the patient over to a collection agency.
Objectives
- To establish a repeatable process to follow each month for aging over 30 days
- Personalize collection letters that meet the needs of the practice
- Inform all staff members of the policy
- Train the back office how to be collectors without conflict
- Implement a small balance policy upon check-in
Format:
Partial Day Remote Training Webinar